Privacy Policy
1. Introduction
Thank you for choosing Ambassador DMC. Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or use our services. The company responsible for the personal data is Ambassador DMC, based in Hanoi, Vietnam.
2. Personal Information We Collect
Personal Information:
When you send an inquiry, we will ask you to provide us with your name, email address, phone number, and nationality. If your agent sends the inquiry, we collect information about your nationality.
When you book our services, we will ask you to provide personal information such as your name, email address, phone number, and passport details. When your agent books our services for you, we request your name, contact details, and passport details.
To process the payment, you would need to provide billing information for processing the invoice (if necessary). For payments by credit card, your credit card information will be collected and encrypted by the payment gateway. We do not have access to this data.
Non-Personal Information:
When you visit our website and engage with us via our social media, we might collect non-personal information such as your IP address, browser type, region, language used, number of pages you view, number of visits to our website, and usage patterns to improve our website and services.
During your travel and after, we might collect your feedback about the services to ensure quality control.
Special Categories of Personal Data:
During our interactions, we may collect special categories of personal data to provide the best possible services that fit your individual needs. This may include:
• Health restrictions that could affect your travel
• Dietary restrictions
• Sexual orientation (if it could affect your travel)
• Religious beliefs
You are not under any obligation to consent to us processing or disclosing your sensitive information. We collect and process only the data you agree to provide us, which is necessary to make your trip safe and comfortable.
3. Purposes of Collecting the Data
Ambassador DMC collects and processes your personal data for the following purposes:
• To contact you by email, phone call, or messengers to provide tour information, travel consultation, and manage the services you booked.
• To book services for you with our partners and suppliers.
• To troubleshoot any issues which may occur during your travel.
• To provide news and updates if you subscribe to our newsletter.
• To conduct marketing surveys and ensure quality control of our services.
• To implement promotional activities for our products and services.
• To generate data that does not identify you, for example, to generate statistics about our website visitors.
4. Data Retention Period
We will only retain your personal data for the period necessary to fulfill the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements. We also keep basic information about our customers (Identity, Contact, Transaction Data) for 5 years after providing the services for tax purposes. In some circumstances, we may anonymize your personal data for research or statistical purposes. In this case, we may use this information without further notice to you.
5. Data Recipients
To comply with the data collection purposes indicated in this Privacy Policy, we might transfer your personal data to:
• Service providers: to provide services on our behalf or assist us with the services we provide to you. For example, hotels, guides, airlines, etc. We also share data with financial service providers to process credit card transactions.
• Legal entities: we may disclose your personal information upon the request of law enforcement agencies, in cases where we believe it will help us protect our or your legitimate rights under the law.
• Marketing organizations: we may share your anonymized personal data with third parties to conduct marketing or quality control surveys.
By accepting this Privacy Policy, you authorize us to process and communicate your personal data to the aforementioned companies and service providers. When disclosing your personal data, we will ensure that the information is transferred in accordance with this Privacy Policy and permitted by applicable data protection laws.
6. Data Protection Rights
We have put in place appropriate technical and operational security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. We limit access to your personal data to employees, contractors, and other third parties who need the information for business purposes. They will only process your personal data on our instructions and are subject to a duty of confidentiality.
As Data Controllers, we undertake the responsibility to guarantee the exercise of your rights:
• You have the right to confirm that we are processing your personal data and accessing your personal data.
• You have the right to correct errors in case your data is inaccurate or incomplete to guarantee the accuracy of the information being processed.
• You have the right to request the suspension of processing your data if it is unlawful or the data is not accurate.
• You have the right to request the deletion of your data without undue delay if the processing is unlawful.
If you wish to exercise any of the rights set out above, please contact us using the contact details provided in this policy.
7. Cookies
We use cookies, which are small files containing information about your browsing on our website and whose main purpose is to facilitate your browsing on it. One of the primary purposes of cookies is to save time when accessing the website again without re-registering available information. You can accept or reject cookies. Most browsers automatically accept cookies, but you can change the settings to refuse all cookies if you prefer.
8. Modifications to the Policy
We will update this Privacy Policy from time to time in response to requirements that arise from legal, regulatory, or operational changes without prior notice. When updating the content of this policy, we will revise the time of the last update.
9. Contact Information
We always welcome comments, contact, and feedback from you about this Privacy Policy. If you have questions, please contact us at the email address: [ceo@ambassadordmc.com].
